Privacy policy

Information We Collect

When you use our website or make a booking, we may collect the following information:

• Personal Details: Name, email address, phone number, and postal address.
• Booking Information: Dates of stay, pitch selection, number of guests, pets, and payment details.
• Communication Data: Messages or inquiries sent through our contact or booking forms.
• Usage Information: Website analytics such as pages visited, time spent, and browser/device details (via cookies and similar tracking).

All information is collected voluntarily, and providing it allows us to manage your booking and improve your experience at our family-friendly, dog-friendly campsite in Colne, UK.

How We Use Your Information

We use your personal information for purposes including:

• Processing and confirming your booking.
• Responding to enquiries or requests via phone, email, or our contact form.
• Sending important updates regarding your stay or the campsite.
• Improving our website, services, and guest experience.
• Complying with legal or regulatory obligations.

Your information is never used for unsolicited marketing without your explicit consent.

Data Sharing

We respect your privacy and do not sell, trade, or rent personal data to third parties. However, your data may be shared in limited circumstances such as:

• Payment processors for booking payments.
• Legal or regulatory authorities if required by law.
• Service providers assisting us in managing bookings or website operations.

All third parties are obligated to maintain the confidentiality and security of your data.

Cookies & Tracking

Our website uses cookies to enhance your experience and monitor performance:

• Cookies help remember your booking form details and user preferences.
• Analytics cookies allow us to understand website usage and improve functionality.
• You can disable cookies in your browser, but some features of the website may not function properly.

Security of Your Information

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Online payments are processed via secure, trusted payment gateways.
• Personal information is stored securely and only accessible to authorized staff.

Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict processing of your data in certain circumstances.
• Withdraw consent where applicable.

To exercise these rights, contact us using the details below.

Children’s Privacy

Our website and campsite services are family-friendly, but we do not knowingly collect personal data from children under 16 without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest revision date.